Frequently Asked Questions

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What time is check in? check out?
Check in time is after 3:00 p.m.  Check out time in at 12:00 p.m.

What is the charge for a late check out? 
Late check out is based on availability.  Please contact the Front Desk to make special arrangements.

Are there any smoking rooms available? 
Our entire property (including all guest rooms) is non-smoking.  Smoking is permitted outdoors only. 

Is breakfast included in the rate? 
Yes. A homemade southern breakfast for two, is included with each lodging room.  

What other complimentary amenities are included in the rate? 
We provide complimentary coffee, use of plush bathrobes, breakfast for two, and wireless Internet access.

Is there high speed Internet access in the rooms? 
Yes!  High speed wireless Internet access is available in all meeting rooms and guest lodging rooms.  We provide wireless internet access using WEP encryption. 

Do you have a fitness center? 
Please contact the Front Desk to provide daily passes to the local YMCA.  Charges may vary. 

Is there a full service restaurant or bar on site? 
We provide breakfast daily for all our lodging guests and special arrangements can be made for lunch or dinner.  Complimentary coffee is provided for all lodging guests.  Beverage room service is available for all lodging guests. The property is in close proximity to many of the areas best restaurants, which our Front Desk will be more than happy to supply a list for your dining pleasure. 

What is your cancellation policy? 
Our Cancelation Policy is 48 hours prior to arrival.

Note: Online Reservations
All online reservations that are cancelled are subject to a $15.00 per day transaction fee.


2010 The Plaza
Charlotte, NC 28205
(704) 334-8909   Main
(704) 334-9049   Fax
(888) 524-2020   Toll Free


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